If you can’t find your question here please email us tinyytownrentals@gmail.com
We service San Antonio, New Braunfels, Kirby, Converse, Schertz, Leon Valley, Stone Oak, Boerne, Floresville and more!
Our soft play is tailored to the smallest children of the ages 7 and under. Please plan for other age appropriate activities for any children over the ages of 5+ Adults are not allowed in the moon bounces either they hold a max weight of 130 lbs.
No shoes of any kind are allowed but socks are highly encouraged.
Outdoor surfaces must be sand/dirt free, flat, clean dry and safe for children. Clean from any animal feces. Grass is acceptable as long as it’s cut clean and short. Play area needs to be in a shaded area or under a canopy to prevent our equipment from overheating.
If none of these are met when we arrive for set up we have the right to cancel your party rental.
Yes! you must deposit half of your parties total at the time of booking a rental out for a specific date. Any deposit is 100% Non Refundable.
We throughly clean all equipment with disinfectant organic cleaners and wipe everything down again with Lysol wipes. No equipment set is rented out twice in one day.
We allow any client to reschedule only one time and only for weather related delays. We will try to accommodate you as quickly as possible. We will reschedule up to a year from the original date of the party.
No. All deposits are nonrefundable even for Covid-19 related cancellations. We lose a potential customer for your scheduled date so we do not offer refunds at this time.
You can move your requested time the day of. The location might change the price if it’s moved outside of 1604.
All equipment must be returned as it was delivered. Anything missing or damaged you will be responsible to sign our contract to accept full responsibility to pay the actual retail price to replace any damage/missing equipment.
Our rentals in Texas can get extremely hot and retain heat. To make sure we protect little feet and hands shade or a canopy is required. We also rent out 12x12 canopies for $50.
No. If any of our equipment is ever wet when we show up for pick up you will be charged an additional $100 for a damage fee. Our vinyl soft play pieces can grow mold when wet and becomes unusable for future rentals.
No. One of the biggest rules we follow is no face paint allowed. It will not come out of our vinyl soft play material. Please let us know in advance if you are having a face painter as we will not move forward with booking our services out.
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BOOK ANY OF OUR LUXURY SETS BEFORE NOV. 01.2024 AND RENT THEM WITH NO DELIVERY FEE ADDED.